AI for hotels: a chatbot that answers in your guest's language
AI agents that read and sort what guests write to you by WhatsApp, email and web form. They answer what repeats, and your team decides what matters. This is for hotels, tourist apartments and holiday-rental managers. We work from Ibiza with businesses in the islands and across Spain.
What comes into a hotel
A typical inbox mixes very different messages. A guest asks in English whether breakfast is included and what time check-out is on Sunday. A travel agency asks for six double rooms from 12 to 15 June for a group. A German guest asks for early check-in because their flight lands at 9. A web form asks about July availability for two adults and a child. A supplier says the laundry will arrive at 14:00 instead of 09:00. These are illustrative examples. Each one ends up in one of three places: answered automatically, passed to the right person on your team, or waiting for your approval.
Artificial intelligence in hotels: the repetitive part solved, the important part yours
No message is left without an owner.
A hotel chatbot in the guest's own language
It answers what repeats (breakfast and check-out times, directions, services, availability) by WhatsApp, email and web form, in the language the guest writes in.
Bookings and groups, on your desk
Requests from groups, agencies or booking changes are read, summarised and left ready for reception to decide.
Incidents to the right post
A supplier running late or a breakdown becomes a task with a deadline for whoever is responsible, without chains of messages.
A person decides what matters
Discounts, refunds, card charges, allergies or a serious complaint: the AI prepares the reply, and it is not sent until someone on your team approves it.
See it working
Our demo video shows the command centre receiving WhatsApp messages in four languages and sorting the day's email in 90 seconds. The hotel, guests and supplier are invented; the way it works is real.
How many hours a month do you spend answering messages?
Do the sum yourself: messages per day, times minutes per reply, times days in the month, divided by 60. With 40 messages a day, 3 minutes each and 30 days, that is 60 hours a month. The figure is yours; we only multiply what you enter. How much of it the AI could take on we measure with you, using your real messages, in the demo.
If you manage holiday apartments
- The same questions repeat on every booking: how to get in, wifi, parking, house rules, what to do nearby.
- Guests write at any hour and in their own language; the agent replies at once and alerts whoever manages the property about what needs a person.
- It works equally for a hotel, a tourist apartment or a group of managed homes.
To see how it works for other kinds of business, see our AI agents for businesses. If most of what reaches reception is phone calls, read about when an AI voice agent pays off.
Frequently asked questions
What is AI for hotels and how does it help day to day?
It is a command centre where AI agents read what your guests and suppliers write by WhatsApp, email and web form. They answer what repeats, pass to each post on your team what is theirs, and leave ready, for a person to approve, anything involving money or judgement.
Does a hotel chatbot reply to guests without my seeing it?
Only to what repeats: timetables, services, availability, directions. Anything involving money, safety, health or a serious complaint is prepared by the AI and not sent until a person on your team approves it.
Does it reply in other languages?
Yes. It detects the language the guest writes in and replies in the same one. In the demo you see it with real messages of yours.
Does it work for tourist apartments and holiday rentals?
Yes. Holiday-rental guests ask the same things again and again at any hour, which is exactly where an AI agent saves the manager most time.
How many hours would I save?
We do not give a brochure figure. The calculator multiplies your messages per day by the minutes you take to answer and tells you how many hours a month you spend on it today. How much the AI can take on is measured with your real data in the demo.
How much does it cost?
From EUR 4,900 (excluding VAT) for the set-up. The final price depends on your channels, your tools and your message volume, and we give it to you fixed and in writing after the demo, before we start.
What about data protection and the EU AI Act?
If your team uses AI, Article 4 of the EU AI Act asks the company to provide the means for those using it to know how. We help you prepare your team with a practical course and a written checklist. The final legal assessment rests with your own advisers. See our guide to the EU AI Act for SMEs.
How do I start?
With a 30-minute demo: you bring real guest messages and see what the agent would do with each. If you would rather first check where your company stands against the Regulation, there is a free self-assessment further down the Spanish page.
Bring real guest messages and see what the AI would do
A 30-minute demo, no commitment. From EUR 4,900 (excluding VAT), with a fixed price in writing before we start. Request a 30-minute demo, or read about automating your business with AI.