Refund policy: Local SEO DIY report and Action Plan

This policy applies only to the packaged products DIY report (€89) and 30-day Action Plan (€199). The Monthly local SEO service is governed by the specific conditions signed in its contract.

A refund policy is not an invitation to doubt: it is a window in which to check calmly whether what you received is useful to you. The window runs even if you have not opened the report, so decide in advance how you will judge it.

1. DIY report · €89

100% satisfaction guarantee. If, after receiving the report, you consider that its content brings no real value to your business, we refund the full amount you paid, without needing a reason.

• Deadline to ask: 14 calendar days from the date the report is delivered.
• How to ask: write to miguelangel@geckostudio.es with the subject "DIY refund" and the Stripe payment reference.
• Refund time: between 3 and 10 working days, to the same card or account used for the original payment.

A simple way to judge the report: read the priorities first, not the detail (you should know what to do first and why); try one simple recommendation, such as correcting a field on your listing, and see whether it was clear without help; and note your questions, because a specific question is easier to resolve than "I am not convinced".

2. Action Plan, 30 days · €199

A partial 50% guarantee if you decide to stop the sprint before the end of week 2.

• Up to the end of week 1 (days 1 to 7 of the sprint): refund of 50% of the amount (€99.50).
• Up to the end of week 2 (days 8 to 14): refund of 50% of the amount (€99.50).
• From day 15: no refund applies. By then Gecko Studio has carried out most of the sprint's actions and the results are visible.
• How to ask: write to miguelangel@geckostudio.es with the subject "Action Plan refund" and the Stripe payment reference.
• Refund time: between 3 and 10 working days, to the same card or account used for the original payment.

If you have doubts about the direction of the work, raise them in the first week rather than waiting for the third.

3. When a refund does not apply

• When the client does not provide the access or minimum information needed to start the work (Google Search Console, Google Business Profile, basic business details) within the agreed deadlines.
• When it is shown that the actions carried out were reversed or changed unilaterally by the client without notice, altering the results.
• Requests made outside the deadline for each product.

Neither of the first two situations is rare, and both are avoided by telling us before changing anything.

4. How a refund is processed

Refunds are made through the same payment gateway used for the purchase (Stripe). The amount is credited to the original card or bank account. Once the refund is approved, you receive confirmation by email with the receipt.

The data controller for the data linked to the payment and the refund is DIGITEC IBIZA INFORMATICA, S.L.U. (tax ID B16508863), owner of the Gecko Studio trade name.

5. Resolving disagreements

If you disagree with the response to your refund request, before taking any legal action we ask you to tell us in writing at info@geckostudio.es. We will try to reach a friendly solution within 15 calendar days at most.

If no agreement is reached, Spanish law applies and the courts of the consumer's domicile have jurisdiction, without prejudice to the rights recognised by applicable consumer law.

Not sure the product is the right one? Write to us before you pay: it is quicker to clear up in a conversation than in a refund.

Related: terms and conditions, DIY report, Action Plan and contact.

Last updated: 13 May 2026.